The goal is faster payment velocity, fewer overdue invoices and more cash available to run the business. We track collections, aging and days sales outstanding (DSO), where appropriate, so you can see whether payment is getting faster month over month.
Bringing receipts forward can improve near-term cash flow and reported net cash burn. It doesn’t lower your operating costs. We keep that distinction clear in your cash forecast.
How We Get Payments Moving
Customer Follow-Up
Review usage information, invoice history and prior conversations before reaching out. Tailor each message to your company’s voice and the customer relationship, then follow up on payment commitments with escalation rules agreed up front.
Payment Blockers
Follow up on missing or incorrect customer POs, existing billing-portal submissions and rejected invoices. Route commercial disputes to the right person on your team with the relevant context.
AR Visibility
Maintain an agreed collection queue and report receipts, promises to pay, unresolved issues and next actions. You know which accounts need a decision and why.
Internal Coordination
Work directly with sales and customer success on the assigned accounts. Gather usage details, confirm commitments and resolve open questions so customer outreach reflects the full picture.
Customer relationships matter, too.
Before contacting a customer, we review the invoice, account history and prior conversation. The message makes clear what is outstanding, what we need and what happens next. Art handles the conversation directly, with the judgment to know when to follow up, when to involve your team and when an issue needs your decision.
Two Ways to Get Your Cash Collected
Focused Recovery Project
Get overdue cash off the aging report and into the bank.
Find out why invoices are stuck and what it will take to get them paid.
Put persistent, thoughtful follow-up behind the cash you’ve already earned.
Turn vague “we’ll look into it” replies into clear next steps and payment commitments.
Know what’s been collected, what’s still blocked and what needs your decision.
Need both? Start with a focused recovery project, then continue with ongoing AR management. We’ll scope the initial backlog and recurring work together. Either approach is available on its own or alongside a Headroom finance package.
Pricing follows a review of your aging, account and invoice volume, portal requirements and disputes.
Start with your current aging report.
We’ll review where payment gets stuck and recommend a defined project or ongoing scope.